Frequently Asked Questions
Find answers to common questions about MoreSuppliers. Can't find what you're looking for? Contact our support team.
General Questions
MoreSuppliers is Vietnam's leading B2B platform connecting global buyers with quality Vietnamese suppliers. We provide a trusted marketplace for businesses to discover products, connect with manufacturers, and facilitate international trade.
Yes, MoreSuppliers is completely free for buyers. You can search products, contact suppliers, and send inquiries at no cost. Suppliers can also register for free and list their products.
You can contact us via email at moresuppliers@atomicmail.io, call us at +84 28 1234 5678, or visit our office at 23 Phu My, Tan Phu Ward, District 7, Ho Chi Minh City, Vietnam. You can also use the contact form on our Contact page.
For Buyers
You can search for products using the search bar at the top of any page, browse by category, or use filters to narrow down your search. You can also browse supplier profiles and their product catalogs.
On any product page, click the "Send Inquiry" button to contact the supplier directly. You can also visit the supplier's company profile and use the contact form there.
Look for the "Verified Supplier" badge on supplier profiles. Verified suppliers have undergone our verification process including business license checks and factory audits. You can also check supplier reviews and ratings.
Include details such as quantity needed, specifications, delivery requirements, target price, and any certifications required. The more details you provide, the better the supplier can respond.
For Suppliers
Click the "Join Free" button and complete the registration form. Once registered, you can create your company profile and start listing products. We recommend getting verified to increase buyer trust.
After logging into your dashboard, go to the Verification section and submit your business license and other required documents. Our team will review your application within 2-3 business days.
Free accounts can list unlimited products. There are no restrictions on the number of products you can showcase on MoreSuppliers.
Inquiries appear in your dashboard under the "Inquiries" section. You can view and respond to inquiries directly through the platform or via email.
Payments & Transactions
Payment terms are negotiated directly between buyers and suppliers. Common payment methods include T/T (Telegraphic Transfer), L/C (Letter of Credit), PayPal, and Western Union.
MoreSuppliers is a platform for connecting buyers and suppliers. We do not process payments directly. All transactions are handled between the buyer and supplier.
Trade Assurance is a buyer protection service that covers orders and ensures suppliers meet quality and shipping requirements. Contact us for more information about Trade Assurance eligibility.
Shipping & Logistics
Shipping arrangements are made directly between buyers and suppliers. Suppliers can provide shipping quotes and options including sea freight, air freight, and express courier services.
Major ports in Vietnam include Ho Chi Minh Port (Cat Lai), Hai Phong Port, Da Nang Port, and Cai Mep International Terminal. Most suppliers ship from these ports.
Shipping times vary depending on the destination and shipping method. Air freight typically takes 3-7 days, while sea freight can take 15-45 days depending on the destination.
Account & Security
Click the "Sign In" link, then click "Forgot password?" Enter your email address and we'll send you a password reset link.
Log into your dashboard, go to Settings, and use the "Change Email" section. You'll need to verify your new email address.
Contact our support team at moresuppliers@atomicmail.io to request account deletion. Please note that this action is irreversible.
Can't find what you're looking for?
Our customer support team is available Monday through Saturday, 8:00 AM - 6:00 PM (GMT+7).